Legal

Cookie Policy

Last updated: 1 January 2026

1. What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They allow the website to recognise your device and remember certain information about your visit to improve your browsing experience.

2. How We Use Cookies

We use cookies to enhance your browsing experience and collect information about website usage patterns. Specifically, we use cookies to:

  • Remember your preferences: Such as language selection, font size, and theme preferences.
  • Maintain session information: To keep you logged in if you have created an account, and to remember items in your shopping cart.
  • Analyse website traffic: Understanding how visitors use our website to identify popular pages, user flow, and technical issues.
  • Provide targeted content: Delivering relevant product recommendations and promotional content based on your browsing behaviour.
  • Measure marketing effectiveness: Tracking which marketing campaigns drive traffic and conversions.
  • Prevent fraud: Detecting suspicious activity and protecting against unauthorised access.

3. Types of Cookies We Use

Essential cookies: These are necessary for the website to function (e.g., session cookies, security cookies). They are set automatically and cannot be disabled without affecting website functionality.

Performance and analytics cookies: We use Google Analytics to understand website usage patterns. These cookies collect data about pages visited, time spent, and user interactions — no personally identifiable information is collected.

Preference cookies: These remember your choices on our website, such as language preference or cookie consent choice, so you do not have to re-enter them on each visit.

Marketing and advertising cookies: If you have consented, we may use cookies from advertising networks to display relevant product promotions and track the effectiveness of our advertising campaigns.

4. Third-Party Cookies

Our website may contain links to external websites and services that set their own cookies. We do not control these third-party cookies, and their use is governed by the privacy policies of those websites. Third-party cookies may be set by:

  • Google Analytics: For website traffic and user behaviour analysis.
  • Payment processors: To facilitate secure payment transactions.
  • Social media platforms: If you interact with social sharing buttons.
  • Advertising networks: For tracking advertising conversions and displaying retargeted ads.

5. Managing Cookies

You can control cookies through your browser settings. Most browsers allow you to refuse cookies or alert you when a cookie is being set. Note that disabling cookies may affect website functionality and your user experience. To manage cookies, you can:

  • In your browser: Go to your browser's settings and select privacy or cookie preferences. You can choose to accept all cookies, reject all cookies, or be prompted before each cookie is set.
  • Using our cookie banner: When you first visit our website, a cookie banner appears at the bottom of the page. Click "Decline" to reject non-essential cookies or "Accept Cookies" to enable all cookies.
  • On this page: You can update your cookie preferences at any time by revisiting this policy and adjusting your settings.

Please note that essential cookies cannot be disabled, as they are necessary for the website to function securely and correctly. Disabling performance or marketing cookies will not prevent you from using our website, but you may miss out on personalised content.

6. Changes to This Policy

We may update this Cookie Policy from time to time to reflect changes in our practices, technology, or legal requirements. The "Last updated" date at the top of this page indicates the most recent revision. Your continued use of the website following any changes constitutes your acceptance of the updated policy. We recommend reviewing this page periodically to stay informed about how we use cookies.

7. Contact Us

If you have questions about our use of cookies, please contact us at: Crystalline Peak Haven, 2-11-3 Jingumae, Shibuya City, Tokyo 150-0001, Japan. Tel: +81 3-3735-5511.

Cookie Policy (Supplementary)

Crystalline Peak Haven ("we", "us", or "our") is committed to handling every visitor's information fairly and in accordance with applicable laws of Japan and the provisions set out below. These supplementary provisions clarify how we collect, use, and protect personal information and the conditions under which our website, products, and services may be used.

Information We Collect and How We Use It

We collect personal information such as your name, contact details, shipping address, and payment-related data solely for the purposes of responding to inquiries, processing and delivering orders, providing after-sales support, improving quality, and complying with legal obligations. We do not use collected information beyond these stated purposes and maintain appropriate security safeguards to protect it against unauthorized access, loss, or disclosure.

Disclosure to Third Parties

We do not disclose personal information to third parties without your consent, except as required by law. Where we outsource delivery, payment processing, or similar functions, we exercise appropriate supervision over our contractors. You may request access to, correction of, suspension of use of, or deletion of your personal information at any time by contacting us using the details below.

Cookies and Analytics

This website may use cookies and similar technologies to enhance usability and understand how the site is used. You can disable cookies through your browser settings, although some features may then become unavailable. We do not use cookies to identify individuals beyond the operation of this site.

Disclaimer and Governing Law

While we strive to keep the information on this site accurate, we make no warranty as to its completeness or usefulness. Except in cases of our intentional misconduct or gross negligence, we accept no liability for damages arising from use of this site. These provisions are governed by the laws of Japan, and any dispute shall be subject to the exclusive jurisdiction of the court having jurisdiction over our registered location as the court of first instance.

Contact

For questions regarding these provisions, please contact us:
Business name: Crystalline Peak Haven
Address: Minamirokugo 3-20-8, Ota City, Tokyo 144-0045, Japan
Phone: +81 3-3735-5511
Email: info@crystallinepeakhaven.com
These provisions may be revised without prior notice; revised provisions take effect once posted on this page.